Frequently Asked Questions

General Questions

What are the available pickup times for UGD GO orders?

UGD GO orders can be placed 8am to 9pm every day by phone. Orders can be picked up as soon as 10 minutes or until 9:45pm every night.

How do I get an Arizona Medical Marijuana Patient card?

Great question. We actually have a section of the site that talks all about this, so click "MMJ Certifications" in our nav above to get the step-by-step guide.

Product Questions

What is your return policy?

It depends on the situation. It's best to visit the store with the product in question and a manager on staff will give you an answer.

Do I need an Arizona Medical Marijuana Patient card to purchase CBD?

Yes, because the best CBD is cannabis-derived, not hemp-derived. State licensed medical marijuana dispensaries have the best CBD product available because they are licensed to carry these products, while shops that only sell CBD have a limited scope of products on their shelves.

Wholesale Questions

How can I get in touch with your Wholesale department?

Easy: just email jheredia@urbangreenhouse.com for any wholesale-related questions and he'll get back to you within 24 hours.